Supervisory Management in Hospitality

This course is designed to provide hospitality industry supervisors with essential knowledge and skills to effectively manage their teams. The course will cover topics such as delegation, time management, leadership, communication, conflict resolution, and employee motivation.

Suitable For:

✅ Aspiring Supervisors and Managers in hospitality settings
✅ Current Supervisors looking to enhance their leadership and management skills
✅ Hospitality Students aiming for careers in hotel, restaurant, and event management
✅ Team Leaders wishing to develop their supervisory competencies

Key Course Features:

✔ Leadership & Team Management: Focuses on motivating and managing hospitality teams
✔ Customer Service Excellence: Teaches techniques for improving guest experiences
✔ Operational Skills: Covers budgeting, scheduling, and resource allocation
✔ Conflict Resolution: Strategies for handling guest complaints and staff issues
✔ Health & Safety Standards: Includes key safety practices in hospitality environments
✔ Effective Communication: Enhances verbal and written communication for leadership
✔ Financial Management: Teaches cost control, profit margins, and pricing strategies

Course Outcome:

✅ Enhanced Supervisory Skills: Develops leadership, decision-making, and problem-solving abilities
✅ Improved Guest Satisfaction: Learns how to create memorable experiences for guests
✅ Operational Efficiency: Gaining practical skills to improve day-to-day management
✅ Career Advancement: Increased opportunities for leadership roles in hospitality
✅ Professional Certification: A certificate that recognizes expertise in hospitality management

Key Info:

Duration: 1 Day

Structure: Online / On-Premises

Participants: Up to 12

Availability: TBC

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 Trustindex verifies that the original source of the review is Google. The training was excellently delivered and was well received and understood. The service was very flexible and the candidates enjoyed it
  
 
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 Trustindex verifies that the original source of the review is Google. Service was excellent form start to finish, arranging dates for training they were very flexible. Training itself was excellent. Trainer was very good. Would highly recommend Samsung Training.
  
 
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 Trustindex verifies that the original source of the review is Google. I have completed two courses with Samson Training, each with a different instructor. They have both been excellent courses with very good instructors, and the communication with the organisers are second to none. A special thanks to Melody who kept me up to date and informed on my upcoming training!
  
 
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 Trustindex verifies that the original source of the review is Google. Recently Booked an IOSH Health and Safety Course through Samson.  Samson did not directly provide the training but I found them easy and reliable to deal through they found a course provider to best suit my requirements. I really enjoyed the course and the course instructor through her own experience was able to provide real life examples of Health and Safety Issues. There was interaction with Q & A’s between different sections of the course which kept the course interesting.
  
 
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   Stephen Bryan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fantastic service, Trainer was highly killed in course delivery and knowledge content. All questions answered. No pressure as regards learning and would highly recommend Samson for training needs.

Supervisory Management in Hospitality

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